Frequently Asked Questions

Everything you need to know about our curated home essentials and services.

What materials are used in your home textiles?

We prioritize quality and sustainability, utilizing 100% organic cotton, premium linen, and OEKO-TEX certified fabrics to ensure our products are safe for your home and the environment.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.

What is your return policy for home decor?

We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, bedding and towels must be unopened to qualify for a refund.

Do you offer international shipping?

Yes, BAINA ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How should I care for my BAINA products?

Each product comes with a specific care label. Generally, we recommend cold machine washes and tumble drying on low to maintain the integrity and softness of the fibers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Afterpay.